Terms & Conditions

1. Agreement

These Terms & Conditions ("Terms") govern your use of Holy Carpets' website and services. By booking a service or contacting us, you agree to these Terms.

2. Services

Holy Carpets provides residential carpet cleaning, stain removal, pet odor treatment, upholstery cleaning, and related add-on services within Midland, NC and surrounding areas.

Pricing (2-room minimum $80, $40 per additional room, and add-ons listed on our website) is subject to on-site assessment. Unusual conditions, heavy soiling, oversized rooms, or additional treatments may adjust the final price. Any adjustments will be discussed with you before work begins.

3. Appointment Booking

• Appointments may be booked online through our booking system or by phone at 704-904-1433.
• Our first available service date is Monday, July 27, 2026. Booking requests must be for that date or later.
• Available appointment times are 9:00 AM, 11:00 AM, 1:00 PM, and 3:00 PM.
• A booking is not confirmed until you receive a confirmation from Holy Carpets by text, call, or email.
• You are responsible for providing accurate contact information, service address, room count, and any special notes.
• Please clear small items from the carpet areas and secure pets before we arrive.

4. Cancellation & Rescheduling

• 24-Hour Notice: Please cancel or reschedule at least 24 hours before your appointment by calling or texting 704-904-1433.
• Late Cancellations: Cancellations made with less than 24 hours' notice may be subject to a $25 late-cancellation fee.
• No-Shows / Lockouts: If our team arrives and cannot access the property, a $50 trip fee may apply.
• Weather / Emergencies: Holy Carpets may reschedule at no charge due to weather, illness, or emergencies. We will notify you as soon as possible.
• Refunds: Deposits (if any) for late cancellations or no-shows are non-refundable. Otherwise, rescheduled appointments retain any amounts paid.

5. Payment

Payment is due upon completion of the service unless otherwise agreed in writing. We accept cash, major credit/debit cards, and other methods communicated at the time of booking.

6. Service Terms & Limitations

• We use family-safe, professional cleaning products and hot-water extraction equipment.
• Carpet drying times typically range from 4-12 hours depending on conditions.
• While we make every reasonable effort to remove stains, some stains are permanent due to age, prior treatments, dyes, or fiber damage. We cannot guarantee complete removal of every stain or odor.
• Pre-existing damage (wear, tearing, buckling, delamination, color loss, fading, or fiber deterioration) is outside our control and is not the responsibility of Holy Carpets.
• Please inform us of any known carpet issues, sensitivities, or special-care fibers (wool, silk blends, etc.) before service.
• Holy Carpets is not responsible for damage to items not moved by our team or for items left in service areas against our recommendation.

7. Satisfaction

If you are not satisfied with our work, please notify us within 3 days of service. We will return to re-clean the affected area at no additional charge when reasonable. This does not include areas or stains identified in advance as unlikely to fully respond to cleaning.

8. Liability

To the fullest extent allowed by law, Holy Carpets' liability for any claim arising out of a service is limited to the amount paid for that service. We are not liable for indirect, incidental, or consequential damages.

9. SMS Communication Terms

By providing your phone number, you consent to receive service-related text messages from Holy Carpets, including booking confirmations, reminders, scheduling updates, and follow-ups.

• Message frequency: Varies based on your appointment activity.
• Message and data rates may apply. Check with your mobile carrier.
• Opt-out: Reply STOP to any message to stop receiving SMS from us.
• Help: Reply HELP for assistance, or call 704-904-1433.
• We will not share your mobile number with third parties or affiliates for marketing purposes.

For full details, please see our Privacy Policy.

10. Property Access

You represent that you are authorized to grant access to the service property and to approve the cleaning services requested.

11. Governing Law

These Terms are governed by the laws of the State of North Carolina. Any disputes will be resolved in the courts located in or serving Cabarrus County, NC.

12. Changes to These Terms

Holy Carpets may update these Terms from time to time. The updated version will be posted on this page with a new effective date. Continued use of our services after changes means you accept the updated Terms.

13. Contact

• Phone / Text: 704-904-1433
• Website: HolyCarpets.org
• Service Area: Midland, NC & surrounding areas