Privacy Policy
Effective Date: July 21, 2026
1. Introduction
Holy Carpets ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect the information you provide when booking our carpet cleaning services, contacting us, or receiving text messages from us.
2. Information We Collect
When you book a service or contact us, we may collect:
- Your name
- Phone number
- Email address
- Service address
- Details about the service you request (rooms, add-ons, preferred date/time)
3. How We Use Your Information
We use your information to:
- Schedule, confirm, and provide the carpet cleaning services you request
- Send appointment confirmations, reminders, and follow-ups by SMS, phone, or email
- Respond to your questions or quote requests
- Improve our services
We do not sell, rent, or share your personal information with third parties for marketing purposes.
4. SMS / Text Message Communications
Consent: By providing your phone number when booking or requesting a quote, you consent to receive text messages from Holy Carpets related to your appointment, including confirmations, reminders, scheduling updates, and service follow-ups.
Phone Number Privacy: Your phone number will only be used by Holy Carpets to communicate with you about your service. We will never sell or share your phone number with third parties for marketing purposes. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
Message Frequency: Message frequency varies based on your appointment activity. You may receive messages such as booking confirmations, reminders the day before service, and follow-up messages after your appointment.
Message and Data Rates: Message and data rates may apply. Please check with your mobile carrier for details.
Opt-Out (STOP): You can opt out of SMS messages at any time by replying STOP to any text message you receive from us. You will receive a confirmation of your opt-out, after which you will no longer receive SMS communications.
Help (HELP): For assistance, reply HELP to any text message from us, or contact us directly at 704-904-1433.
Supported Carriers: Carriers are not liable for delayed or undelivered messages.
5. Data Storage & Security
We store your information securely using industry-standard practices. Access is limited to Holy Carpets personnel who need it to schedule and deliver your service.
6. Cookies & Website Analytics
Our website may use basic cookies or analytics tools to understand how visitors use the site. This information is aggregated and does not personally identify you.
7. Children's Privacy
Our services are directed to adults. We do not knowingly collect personal information from children under 13.
8. Your Rights
You may request to review, update, or delete the personal information we hold about you by contacting us at the number below.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.
10. Contact Us
Questions about this Privacy Policy? Contact Holy Carpets:
- Phone / Text: 704-904-1433
- Website: HolyCarpets.org
- Service Area: Midland, NC & surrounding areas